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Returns & Exchanges

 

Return Policy:

Policy Change Effective: January 10, 2013 Merchandise with a list price of $1,000 or more that is returned for a refund will be subject to a $50 re-stocking/handling fee (minus any discounts).  You will find a notation on the product page for the merchandise this applies to.

Customer satisfaction is our top priority at Vavra's Made in Italy (www.VavraItaly.com). If you are not satisfied with your item(s), we will be happy to offer a full refund* (minus shipping costs), or an exchange (minus shipping costs) for any unworn, unused product purchased.  Please inspect your merchandise immediately to determine if your clothing item(s) will fit and if there are any flaws.

Items must be returned within 20 days** of receiving your package. and we must receive the return within 30 days (allowing 10 days for shipping). If your merchandise is not received within this time frame or is not returned in new condition with tags, we reserve the right to refuse the return.

We reserve the right to not offer a cash refund on ties and accessories that we suspect have been worn for a special event and returned.  

We cannot accept any returns that may have been special ordered or monogrammed. Due to health restrictions, we cannot accept returns for swimsuits and underwear that have been tried on.  

**Christmas merchandise purchased from November 15th to December 25th can be returned up to January 20th.

To qualify for a refund, ALL items must be returned in their original condition, including the original packaging and containers/boxes/hangers, documentation and tags. Do not mark or deface original manufacturer containers/labels in any manner. Do not keep the original hangers or manufacturer’s boxes. Do not use the manufacturer’s box as the mailing box. Do not try on new shoes outside. Do not alter or remove tags.

We will not accept returns if packaging is not in its original condition - we will return such items to you. If your merchandise is received in non-resalable condition (such as: wadded up and thrown in a box, altered, laundered, worn, missing tags, missing packing), you will be notified that the
item will be returned to you and no refund/exchange will be issued.  If you reject the return shipment from us, Vavra’s Made in Italy reserves the right to liquidate the merchandise and withhold credit.

Gift-wrapping is non-refundable.

To expedite your return, we ask the following:

You must fill out the Return Order Form (sent with your order) and include it with your returned item(s). This must be done within 20 days of the delivery date of your order. This means, we must receive your merchandise no later than 30 days from the date you have received your merchandise (allowing 10 days for the return shipment). The RETURN FORM must be included and filled out with your returned merchandise in order to process your exchange or refund. If you have lost the form, you may include a detailed note on why you are returning the merchandise along with your desire for a refund or exchange.  

All refunds will be issued in the same manner as paid. There are no exceptions. Gift returns will be credited to the original person who ordered the
merchandise and are subject to the same time limit guidelines (exept during the Christmas season).  Returns should be insured for the full price by a trackable carrier such as UPS, Federal Express or USPS to:

Send Returns To:

Vavra's Menswear - Returns
5135 Camino Al Norte, Suite 263
North Las Vegas, NV 89031

Call us with any questions: 1.702.632.1200